Terms & Conditions
Welcome to the website Onlineunlocks.com (hereinafter referred to as " Onlineunlocks ").
Onlineunlocks.com is managed by CellDev SRL (hereinafter referred to as " our company " or “the company”), which is registered as a company with unique registration number (CUI) 38362520 in Romania, Iasi, Str. Fantanilor nr.35,Bl B1,sc.A,ap.5. The company’s European Unique Identifier (EUID) is ROONRC.J22/3203/2017 .
These terms and conditions outline the rules and regulations for the use of Onlineunlocks.com website. By using the Onlineunlocks.com website you are indicating acceptance to be bound by these terms and conditions. These terms and conditions form a legally binding agreement between you and our company in relation to your use of the services provided on this website. These terms and conditions may be changed without prior notice at the sole discretion of our company by updating this posting, any posted changes are effective immediately. Your continued use of this website following the posting of changes will mean that you accept and agree to the changes.
1. DESCRIPTION OF SERVICE
The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer.
You can cancel any online unlock service before it has been processed.Unlock codes by IMEI that that are already processed cannot be canceled until we receive the answer from the server that the unlock could not be done.
3. CUSTOMER RESPONSIBILITY
It is the customer's responsibility to check the compatibility of their handset with the network they intend to use once unlocked and that the device does not have any other hardware problem that may affect its performance.
If customers intend to use any network after performing an unlock, they should first ensure that the handset they are unlocking has NOT been reported lost or stolen. Lost or stolen handsets are barred/blocked in the country were reported and cannot be used on any network once this occurs.
The customer guarantees that all information provided upon registering or when making an order is correct, complete and accurate and that the customer shall inform Onlineunlocks.com of any changes to such information.
4. SERVICE DELIVERY TIMES
All customers will be contacted in max 24 hours after payment, by their PayPal or registration email if not asked differently.Unlock codes will be processed in max 12h after we receive all the information required for generating the unlock codes and will receive the codes in the amount of time stated on each unlocks page.If the code is late please understand we can not cancel the order until we receive the answer from our supplier. The online unlock/remote unlock services will be done in the Online unlock program
5. 100% MONEY BACK GUARANTEE
Almost all of the products on our website are covered by our 100% Money Back Guarantee.
We provide such a guarantee to provide honest customers with the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose.
In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:
-Guarantee does not apply if the customer has provided wrong information about their mobile device.
-Guarantee does not apply when the customer has bought an alternative unlocking solution before properly and fully receiving the service ordered from us.
-Guarantee does not apply when the reason the device is not connecting to the network is different than the network lock.
-Guarantee does not apply if the phone is hard locked and in not asking for unlock code unless the product details state so.
-Guarantee does not apply if it is proven that handset is not compatible with the intended SIM and/or network.
-Guarantee does not apply where handset appears to be Blocked/Blacklisted once unlocked (handsets are blocked if reported lost or stolen).
-Some services require that an original SIM card is used to perform the unlock. Guarantee does not apply if the customer is unable to source such a SIM card.
Any refund claim, whether or not Video Proof is provided, must be made less than 10 days after the delivery date of the order. We may not be able to investigate or refund any claims made after this period.
Guarantee applies only where customers have demonstrated using a video proof that codes have failed by providing a detailed account of the procedure they followed and any error messages they received.The phone IMEI number must be shown also in the video. We must be satisfied that the code is wrong or has failed to work.
6. UNLOCKING INSTRUCTIONS
All unlocking services are provided with implicit and full instructions on how to perform the unlocking process of the handset. Our instructions are clear and concise and must be followed carefully.
7. BACKUP OF IMPORTANT DATA
Customers are strongly advised to make sure that their 'Contacts', 'Messages' and any other important data is properly backed up to a secure location prior to attempting any unlocking procedure. In almost all procedures, all data should remain intact during the unlock process. However, we will not accept responsibility for the loss of customer data should this occur for any reason.
8. TERMINATION OF ORDERS
We reserve the right to terminate the order of any customer who demonstrates any form of abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers.Any such customer would also forfeit their right to a refund in this instance.
9. PRIVACY STATEMENT
We will always endeavor to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
Your personal details will only be kept for the purposes of processing your order
We will never pass any of your details on to a 3rd party without your prior consent.
We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only.
All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part of with any one of the carriers or handset manufacturers.
Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's warranty.
We cannot be held responsible for any damage or loss of data that may result whilst attempting to unlock your handset using any of our unlocking procedures.
You expressly understand and agree that your use of the services is at your sole risk and that the services are provided "as is" and "as available."
We are taking all possible actions to keep our website safe and secure, still, we will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer, computer programs, data or other proprietary material due to the use of our website or to downloading of any material posted on it, or on any website linked to it.
If any dispute arises in connection with these Terms, parties agree to attempt to resolve such dispute by negotiation.
These Terms and Conditions shall be interpreted and performed in accordance with the Romanian laws. The present Terms and Conditions are written in English languages. The present Terms and Conditions supersede any and all prior or contemporaneous agreements, representations, service descriptions, warranties, and understandings.
Cell Phone Unlocking is Legal in the European Union, in USA and most countries still is your full responsibility to verify if the services you receive from our website are legal in your jurisdiction.
By using our services, you agree that you will not use the Onlineunlocks.com website for any purpose that is unlawful or prohibited by these Terms and Conditions.