Terms & Conditions


By submitting your order to us, you are indicating acceptance to be bound by these terms and conditions. These terms and conditions may be changed without prior notice at the sole discretion of Onlineunlocks.com.


1. DESCRIPTION OF SERVICE

The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer.

2. CANCELLATION

You can cancel any online unlock service before it has been processed.Unlock codes by IMEI that that are already processed can not be cancelled until we receive the answer from the server that the unlock could not be done.


3. LEGALITY OF SERVICE

All of the services offered on this website are  legal in Europe , America  and in most  countries. Please check your local jurisdiction before ordering.For the USA, buyers are legal to unlock the devices that are manufactured before January 26th, 2013. For those manufactured after this date is not legal ,unless you have permission from your service provider.Onlineunlocks.com will not be held liable or responsible if you place an order for an unlock code for any USA service provider cell phone that was manufactured January 26th, 2013 or later.


4. CUSTOMER RESPONSIBILITY

It is the customer's responsibility to check the compatibility of their handset with the network they intend to use once unlocked and that the device does not have any other hardware problem that may affect its performance.

If customers intend to use any network after performing an unlock, they should first ensure that the handset they are unlocking has NOT been reported lost or stolen. Lost or stolen handsets are barred/blocked in the country were reported and cannot be used on any network once this occurs.


5. SERVICE DELIVERY TIMES

All customers will be contacted in max 24 hours after payment , by their PayPal or registration email if not asked differently.Unlock codes will be processed in max 12h after we receive all the information required for generating the unlock codes and will receive the codes in the amount of time stated on each unlock page.If the code is late please understand we can not cancel the order until we receive the answer from our supplier. The online unlock/remote unlock services will be done in the Online unlock program


6. 100% MONEY BACK GUARANTEE

Almost all of the products on our website are covered by our 100% Money Back Guarantee.

We provide such a guarantee to provide honest customers with the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose.

In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:

Guarantee does not apply if the customer has provided wrong information about their mobile device.

Guarantee does not apply when the customer has bought an alternative unlocking solution before properly and fully receiving the service ordered from us.

Guarantee does not apply when the reason the device is not connecting to the network is different than the network lock.

Guarantee does not apply if the phone is hard locked and in not asking for unlock code unless the product details state so.

Guarantee does not apply if it is proven that handset is not compatible with the intended SIM and/or network.

Guarantee does not apply where handset appears to be Blocked/Blacklisted once unlocked (handsets are blocked if reported lost or stolen).

Some services require that an original SIM card is used to perform the unlock. Guarantee does not apply if the customer is unable to source such an SIM card.

Guarantee applies only where customers have demonstrated using a video proof that codes have failed by providing a detailed account of the procedure they followed and any error messages they received. We must be satisfied that the code is wrong or has failed to work.


7. UNLOCKING INSTRUCTIONS

All unlocking services are provided with implicit and full instructions on how to perform the unlocking process of the handset. Our instructions are clear and concise and must be followed carefully.


8. BACKUP OF IMPORTANT DATA

Customers are strongly advised to make sure that their 'Contacts', 'Messages' and any other important data is properly backed up to a secure location prior to attempting any unlocking procedure. In almost all procedures, all data should remain intact during the unlock process. However, we will not accept responsibility for the loss of customer data should this occur for any reason.


9. TERMINATION OF ORDERS

We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers .Any such customer would also forfeit their right to a refund in this instance.

10. PRIVACY STATEMENT

We will always endeavor to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.

Your personal details will only be kept for the purposes of processing your order

 We will never pass any of your details on to a 3rd party without your prior consent.

We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only.


11. DISCLAIMER

All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part of with any one of the carriers or handset manufacturers.

Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's warranty.

We cannot be held responsible for any damage or loss of data that may result whilst attempting to unlock your handset using any of our unlocking procedures.

The above conditions are in addition to your statutory rights which are not affected.

ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH U.S.A & EUROPEAN CONSUMER LAW.

© 2016 Onlineunlocks.com