Bellow is shown the time when we will be available to offer online chat support and remote unlocks by usb cable :

 

TimeEST New York USA timeGMT London UK time
 Week days  10:00 AM to 3:00 PM EDT  3:00 PM to 8:00 PM GMT
 Week End  11:00 AM to 2:00 PM EDT  4:00 PM to 7:00 PM GMT
 Tuesday 14 November  11:00 AM to 3:00 PM EDT  4:00 PM to 8:00 PM GMT