Bellow is shown the time when we will be available to offer online chat support and remote unlocks by usb cable :

TimeEST New York USA timeGMT London UK time
 Week days  10 AM to 3 PM EST  3 PM to 8 PM GMT
 Week End  11 AM to 2 PM EST  4 PM to 7 PM GMT
Monday 27 February   11 AM to 3 PM EST   4 Pto 8 PM GMT