Bellow is shown the time when we will be available to offer online chat support and remote unlocks by usb cable :

 

TimeEST New York USA timeGMT London UK time
 Weekdays  11:00 AM to 3:00 PM EST  4:00 PM to 8:00 PM GMT
 WeekEnd   11:00 AM to 2:00 PM EST  4:00 PM to 7:00 PM GMT
Sunday 18 Feb  10:30 AM to 11:30 AM EST   3:30 PM to 4:30 PM  GMT