Please read the instructions bellow if need help to insert the unlock code for an Alcatel One Touch mobile device or have problems while inserting it
Alcatel One Touch unlock code instructions:
1.Please turn off the phone
2.Insert in your phone an SIM card from different carrier and turn it on
3.When asked to insert the Alcatel network unlock code/pin insert the unlock code received.
You will receive between 1 to 3 unlock codes, but most of the phones just need the NCK code or Network unlock code. In some cases if phone asks for "Service provider code" or shows "SP tries left" please use the SPCK or Service provider code. Normally for MetroPCS phones is needed the SPCK code. If the code has a line "-" (ex 11111111-22) ,remove the line and use code like 1111111122. Be careful to insert the code correctly from the first try and if a code is not accepted once do not insert it again!
B. Specific instructions
-New Android Alcatel One touch
1.Please turn off the phone with an SIM from a different carrier
3.From engineering menu selects SIM ME LOCK
4.Insert the Alcatel unlock code received
-Older Alcatel phones
1.Turn on your phone without an SIM card
2.Compose: *#0000*CODE# and the unlock code provided
3.Then Compose: *#0001*CODE# and the unlock code provided
4.Your phone is unlocked!
-Alcatel 531 & 535
1.Switch ON your phone without SIM Card inserted,
2.Press * and without releasing type 787292,
3.A new menu "Unlock Network" will appear, then select "YES",
4.Enter the Code.
Alcatel One Touch troubleshooting instructions:
The Alcatel One Touch phone displays "Code Error" or "Sim Network Unlock Unsuccessful" after inserting the unlock code
Never enter more than once the Alcatel OT unlock code if you know you wrote it correctly but was not accepted.
If the code is not accepted do a factory reset and try to reinsert it.If you have a custom firmware that might be the cause why is not accepted so should restore to stock firmware and try again.
Verify the phone IMEI and Provider ID numbers you sent us are correct. If you send us the IMEI number from the label from the back of the phone verify that is the same with the one shown by the phone when typing *#06#.If is not showing on the back like the one from the picture,please go to Setting/Regulatory&Safety and should be the one under CU Reference starting with the phone numeric number Ex 6040X-2TRD2SA
If can not find the Provider id at all,then type *#837# or *#3228# and get the phone id (normally begins with X ex: XZ98YF40) and email that to us.
If either Provider ID or IMEI is incorrect then that is your problem, email us the correct details and will fix your problem.
The Alcatel One Touch asks for “Sim PIN” or “PUK”
Those are coded specific to your SIM card and should be written on your SIM package if is a new SIM.The SIM pin is either set by the Sim owner or if is a new card should be written on the SIM instructions papers. For most Sim cards the default PIN is either 0000 or 1234 ,but you only have 3 tries so would recommend trying to find the exact Pin before trying those.If asks for PUK you can find it by calling to your carrier support or look on the original SIM package.
The Alcatel One Touch asks for “Phone Password”/"Security Pin"/"User code" or another user lock like pattern lock/Gmail account
Most likely your Alcatel One Touch has a user lock. To be sure that’s the problem turn on the phone without an SIM inside or with the original SIM. If asks the same thing then for sure the user lock is the problem. The fix for this is a hard reset. To do a hard reset on android phones go into “Recovery mode” by turning the phone off then holding in same time “Home”, “Power” and “Vol up” buttons, then select “Wipe data/Factory reset”
After turning on your Alcatel smartphone with the new sim inside it displays "No SIM"
It means the Alcatel One Touch mobile cannot detect the sim card at all.Most usual reason is that the SIM card is not inserted correctly, so verify what’s the right way to insert the SIM card and reinsert it.If you still you get the same message there may be a problem with your SIM card, either SIM is broken or not supported by the phone at all , so verify if you get the same message with other SIM card or there might be a problem with the sim card reader.
The phone accepted the code but still displays "No service"
This can be caused by many things, here are the most common reasons :
-The SIM card is not registered, not activated or not supported by the phone. So should either try with other SIM or should verify to see if this SIM works in another phone to exclude this possible issue
-Your phone can be blacklisted because was declared lost/stolen or for not played contract. To verify if that’s the problem try with the original sim to see if works or contact the network help service. If the phone works fine with the original SIM this is not the problem.
-A settings or firmware problem. Can fix that by selecting the network manually ,doing a factory reset, update or firmware restore
-The phone has a hardware problem. If any of the above fixes does not work your phone may have a hardware problem and should send it for repairs, hopefully using the warranty if still available