Bellow is shown the time when we will be available to offer online chat support and remote unlocks by usb cable :

Time EST New York USA time GMT London UK time
 Weekdays  10:00 AM to 3:00 PM EST  3:00 PM to 8:00 PM GMT
 Saturday 11:00 AM to 2:00 PM EST  4:00 PM to 7:00 PM GMT
 Sunday 3:30 PM to 4:30 PM EST  8:30 PM to 9:30 PM GMT
Monday 21 December  11:00 AM to 8:00 PM EST  4:00 PM to 8:00 PM GMT